Frequently Asked Questions

Certainly, they are widely regarded as one of the safest lithium-ion battery chemistries due to their stable composition. Moreover, they incorporate an internal Battery Management System (BMS) which safeguards the battery and users against most common battery faults.

Under normal usage as outlined in the manual, LiFePO4 batteries can endure thousands of charge-discharge cycles, typically ranging from 2000 to 5000 cycles. This is a significant improvement compared to the approximately 300-500 cycles offered by conventional batteries.

Powertex lithium batteries offer numerous advantages, including lighter weight, higher energy density, longer lifespan, cutting-edge BMS, low self-discharge rate, faster charging and superior performance in extreme temperatures.

These batteries demand minimal upkeep, yet it's advisable to conduct occasional checks on voltage and state of charge. To prevent damage to the cells, it's crucial to avoid allowing the battery voltage to drop below 12.8V, as reaching levels around 11V can result in irreversible harm.

All our batteries are equipped with a built-in BMS (Battery Management System) as standard. While they all fulfill a similar function, there are slight variations depending on the application. Additionally, certain batteries in our range feature Bluetooth connectivity, with details listed on the respective item pages.

All our batteries are equipped with a built-in BMS (Battery Management System) as standard. While they all fulfill a similar function, there are slight variations depending on the application. Additionally, certain batteries in our range feature Bluetooth connectivity, with details listed on the respective item pages.

Indeed, it's imperative to utilize a charger specifically engineered for LiFePO4 (lithium iron phosphate) batteries to uphold optimal performance and safety standards. Employing a charger not tailored for lithium batteries may pose risks of battery damage or safety hazards, potentially nullifying the warranty. The charging voltage for these batteries ranges from 13.8V to 14.7V, while the charging current varies by battery model, as indicated on the battery itself, in the manual, or on the product page. These guidelines pertain solely to charging batteries outside of vehicles such as cars or motorcycles. Automotive and powersport batteries are designed to charge using the vehicle's stock charging system. However, if aftermarket parts or systems are employed that exceed the recommended current or voltage levels, it may damage the battery and void the warranty.

Only deep cycle batteries are suitable for series or parallel connections. However, it's important to note that only one configuration—either series or parallel—can be utilized at a time; they cannot be combined. Each battery model has specific requirements regarding the number of batteries that can be connected, which can be found in the manual or by contacting us directly. Additionally, it's crucial to connect batteries with the same Voltage and Ah rating together to ensure compatibility and optimal performance.

Deep cycle batteries are specifically engineered for applications requiring sustained, low discharge rates over extended periods, such as renewable energy storage systems, marine and RV auxiliary power, and off-grid applications. Powersport batteries are designed for high-performance vehicles like motorcycles, ATVs, and snowmobiles, offering lightweight, high-power output for quick starts and reliable performance in demanding conditions. Automotive batteries are tailored for use in cars, trucks, and other vehicles, providing dependable starting power while offering benefits like longer lifespan, faster charging, and enhanced safety compared to traditional lead-acid batteries.

When dealing with deep cycle batteries, the appropriate choice hinges on the desired capacity or voltage. In such cases, it's advisable to either replace the current battery with one of the same voltage and Ah rating, or reach out to us for guidance if uncertain. For powersport or automotive applications, we offer a convenient battery finder tool. Simply input the year, make, and model of your vehicle, and it will identify the correct replacement battery. However, in certain instances, there may be multiple options available, offering varying levels of cranking amps and capacity. If your specific model isn't listed or if you have any inquiries, feel free to contact us for personalized assistance.

Though not every battery replacement necessitates programming, certain newer models from Audi, Porsche, BMW, and similar brands are advised to undergo updates using a qualified scan tool programmer. This simple process guarantees alignment with the new battery's chemistry and capacity. Moreover, it alerts the alternator to the presence of the new battery, allowing for precise charging in line with its specifications and preventing overcharging or potential complications.

Our warranty policy for powersport and automotive batteries offers a hassle-free experience, spanning a period of 2 years. For deep cycle batteries with capacities under 20Ah, the warranty remains at 2 years, while those with capacities exceeding 20Ah are guaranteed for 3 years. This comprehensive warranty protects against any manufacturing defects arising from regular use of the battery, or material/workmanship flaws. If you encounter any issues covered by the warranty, please do not hesitate to contact us for assistance or simply fill out our hassle-free warranty claim form available here.

Should your battery arrive damaged, please notify us immediately, as we have a limited window to file a claim with the courier. To assist with the claim, we'll need pictures of both the box and the damaged battery. Failure to report damage promptly may limit our ability to provide assistance.

Certainly! We do offer international shipping beyond the continental USA. Please contact us with details of the model you're interested in and provide your address. This will enable us to provide you with a precise quote for shipping charges.

Our return policy extends for 30 days from the date of receiving your item, allowing you to request a return within this timeframe. For eligibility, the item must remain in its original packaging and unused, reflecting the same condition as when received. In the event of an error on our part in the shipment, we will cover the return shipping costs. However, if the return is due to reasons other than an error, such as change of mind, a restocking fee will be applied to cover shipping expenses.

Enjoy free standard shipping on all orders within the continental USA! Orders typically ship from our warehouse within 24 to 48 hours.

To initiate a warranty claim, kindly visit our warranty claim form at the bottom of the page and complete all required fields. This will enable our technicians to reach out to you and determine the most appropriate course of action.